Complaint Procedure

ViaBill is committed to provide a high level of customer satisfaction at all times. However, if you are unsatisfied with any aspect of the service, ViaBill makes available a dedicated channel for concerns to be addressed in an effective and compliant manner.

If you wish to register a complaint about any of our services, please provide as much details as possible so that Customer Support can make a proper assessment of the case, including at least your name, email, phone number and a general description of your complaint.

Please, address your complaint to klage@viabill.com

Once you have submitted your complaint, we will inform you by email that a ViaBill agent is taking care of the case and you will receive a response from this agent as soon as possible.

You can expect the case to be resolved within the next 3-5 days. Some cases are more complex and may take longer to resolve. However, you will be fully informed of the status every step of the way.

If you are not satisfied with the solution provided by our agents, you may submit your complaint to the Danish Appeals Boards Authority (Nævnenes Hus) available at:

https://naevneneshus.dk/
nh@naevneneshus.dk
+45 72405600

You can also address your complaint to the European Union’s online portal. If you want to use this channel, you may do it here and must include ViaBill’s email address (klage@viabill.com) when submitting a complaint.

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